The core idea of ??a TS16949 quality management system, emphasizing defect prevention; 2, to reduce variation and waste; 3, continuous improvement; 4, enhance customer satisfaction and improve market competitiveness. Customer representatives on behalf of the automotive industry clearly on behalf of the customer customer. They are usually part of the APQP team, Xinxiang TS16949, and as part of the FMEA process, Xinxiang TS16949 counseling as part of the control program. Ensure that customer needs are clearly understood and are clearly expressed. These may include special characteristics, goals, training, corrective and preventive measures, as well as product design (5.5.2.1). To emphasize here the views of the automotive industry, Xinxiang TS16949 training, which should drive the initiative on behalf of the customer organization, Xinxiang TS16949 certification consulting, that regardless of whether the customer requirements, organizations must complete activities in particular customer requirements. Advance positive rather than processes after the reaction. ¨ contents of internal communication in organizations at different levels (upper, middle, lower level), carried out between different departments or personnel, quality activities exchange of information, transfer the contents ¨ Communication: Process and mutual relations, the effectiveness of the quality system ( the achievement of quality requirements, the quality of goal achievement, quality problems and customer complaints, etc.), information on the quality system (changes in customer requirements, changes in supply-side conditions, design changes, etc.) ¨ way of communicating: take all forms, such as: quality regular, meetings, bulletin boards, internal publications, audio-visual, networking